Bergey's Culture

Our Mission

We are driven to serve by treating others the way we want to be treated.

Our Vision

To earn the trust of our customers, making us their first choice.

Our Values

Be accountable to all we serve

Have integrity in all we do

Be committed to continuous improvement

Have passion for excellence

Be a faithful steward

Bergey's Behaviors

Our values are further defined within Bergey’s Behaviors, which are decision-enablers that create boundaries for what is acceptable in our culture.

One Bergey.

Each team member is tasked with the same mission. Be a team player for the entire organization. Help, mentor, and coach fellow teammates. Build strong relationships. Share best practices. Focus on the greater good. Leverage our team resources to help everyone win.

Be a Humble Servant.

Put others first. Give generously of the gifts you have been blessed with. Don’t ask of others what you are not willing to do yourself – there is no room for entitlement or ego.

Be Driven to Serve.

Be Professional and Kind.

Always act in a way that honors our company values. Use professional and kind words, tone, and body language. Avoid profanity. Treat everyone with dignity. Be respectful of opinions, backgrounds, time, and efforts. Offer grace – we don’t know what others may be going through.

Do The Right Thing.

Integrity is non-negotiable. Always demonstrate a steadfast commitment to doing the right thing, even when no one is watching. Take responsibility for your actions and own your mistakes. If you are unsure of the right thing, ask for help. Consistent integrity builds trust.

Care.

Genuinely care about others. Be a steward of what has been entrusted to you, including people, gifts, and resources.

Provide Exceptional Service.

Consistently delight others by exceeding their expectations with exceptional experiences. Honor commitments. Continue to earn the trust of others so that we may have the opportunity to serve them again.

Be Positive.

Attitude is a choice – choose
to be joyful, optimistic, and
encouraging. Have a “Get To”
mindset. Smile. Greet people.
Have fun. Approach situations
with a positive attitude and
intentions. Believe in the
positive intentions of others
until proven otherwise.

Focus on Emotional Intelligence.

Think about how your actions and words impact others. Continually strengthen your emotional intelligence by focusing on self-awareness. Manage your emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and diffuse conflict.

Seek Clarity.

Clearly define goals and expectations upfront to avoid misunderstandings, frustration and inefficiencies. Ask questions that help you and others to understand the “why?” around an objective so that all parties involved can best support the end goal.

Actively Listen.

Listen to understand, not respond. Don’t interrupt. Give consideration to what is being shared with empathy and without judgment. Don’t dismiss others.

Celebrate Success.

Show gratitude for a job well done and look for opportunities to praise others. Value and recognize teammate contributions throughout the organization and celebrate the wins – even the small ones – whenever possible. Focus on reinforcing positive behaviors.

Get The Facts.

Gather all the facts before making assumptions. There is often more to the story than first appears. Be curious about what additional information and perspectives may give a more complete picture to determine next steps.

Be Driven.

We control our effort. Choose to deliver great results. Be self-motivated, seek knowledge and growth, and go the extra mile. Empower yourself and others in ways that move the needle forward in how we do business and serve others.

Steady and Improving.

Stay the course of our historic success. Seek innovative and superior solutions that support our company vision. Embrace change for the benefit of our customers, our team, and our communities.

Always Work Safe.

Ensuring that everyone goes home safe is critical. Think safety first for yourself and those around you. Maintain a high level of situational awareness and proactively eliminate or avoid risks and hazards.

Enjoy The Journey.

Life is a gift. Be intentional about how you are going to live each day to grow as a person and to positively influence those around you.